Refund policy

The customer has 10 days after they have received their items via shipping to request a refund. The customer will receive the amount of the items back on their original payment method. Our team will inspect the items upon arrival to evaluate if the return is eligible. You can start a return at the bottom of our website or email infoshopj.lbk@gmail.com

The customer has 10 days after the purchase in-store to return the item(s) for store credit or exchange. The item(s) must not be washed or worn.

 All sale items are final sale.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can click the 'Returns' link or contact us at infoshopj.lbk@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.